add call centre problem.

1 files changed, 11 insertions, 0 deletions

diff --git a/spec/call_centre_spec.rb b/spec/call_centre_spec.rb
new file mode 100644
index 0000000..e664d83
--- /dev/null
+++ b/spec/call_centre_spec.rb
@@ -0,0 +1,11 @@
+=begin
+Imagine you have a call centre with three levels of employees: respondent, manager, and director.
+An incoming telephone call must be first allocated to a respondent who is free. 
+If the respondent can't handle the call, he or she must escalate the call to a manager. 
+If the manager is not free or not able to handle it, then the call should be escalated to a director.
+Design the classes and data structures for this problem. Implement a method "dispatch_call()" which
+assigns a call to the first available employee.
+=end
+
+describe "call centre" do
+end