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Diffstat (limited to 'lib/jive/templates/play_book.md')
| -rw-r--r-- | lib/jive/templates/play_book.md | 81 |
1 files changed, 81 insertions, 0 deletions
diff --git a/lib/jive/templates/play_book.md b/lib/jive/templates/play_book.md new file mode 100644 index 0000000..f53ef48 --- /dev/null +++ b/lib/jive/templates/play_book.md @@ -0,0 +1,81 @@ +# Title + +<!-- +The title should be the name of the alert (e.g., Generic Alert_AlertTooGeneric). +--> + +# Overview + +<!-- +Address the following: + +* What does this alert mean? +* Is it a paging or an email-only alert? +* What factors contributed to the alert? +* What parts of the service are affected? +* What other alerts accompany this alert? +* Who should be notified? +--> + +# Alert Severity + +<!-- +Indicate the reason for the severity (email or paging) of the alert and the +impact of the alerted condition on the system or service. +--> + +# Verification + +<!-- +Provide specific instructions on how to verify that the condition is ongoing. +--> + +# Troubleshooting + +<!-- + +List and describe debugging techniques and related information sources. +Include links to relevant dashboards. Include warnings. + +Address the following: + +* What shows up in the logs when this alert fires? +* What debug handlers are available? +* What are some useful scripts or commands? +* What sort of output do they generate? +* What are some additional tasks that need to be done after the alert is resolved? + +--> + +# Solution + +<!-- + +List and describe possible solutions for addressing this alert. + +Address the following: + +* How do I fix the problem and stop this alert? +* What commands should be run to reset things? +* Who should be contacted if this alert happened due to user behavior? +* Who has expertise at debugging this issue? + +--> + +# Escalation + +<!-- + +List and describe paths of escalation. +Identify whom to notify (person or team) and when. +If there is no need to escalate, indicate that. + +--> + +# Related Links + +<!-- + +Provide links to relevant related alerts, procedures, and overview documentation. + +--> |
