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# Humans
Humans are complicated. It's probably a good idea to understand them.
## Bias
### Availability bias
occurs when the most readily information is used rather than what is most representative.
* solution: Consult with others different than you or more representative of your intended audience.
### Confirmation bias
is the tendency to utilize information in a way that
supports the existing viewpoint, but ignores information that could dispute or discredit.
* solution: Look for information that may challenge your views or ideas and invite the
team to do the same.
* when you hear an opinion or suggestion that is different from your own show
gratitude. Get curious and invite the team to learn together.
* Conflicting ideas fuel creativity.
### Conformity bias
Refers to how humans take cues for proper behaviour or acceptable ways of being
from others, rather than exercising independent judgement.
* Group think: when the team prefers consensus rather than conflict.
* so members will agree with one another to maintain harmonious environment
* team members may also pick up ways of being
* physical mannerisms or patterns of speech among other things to adapt to
meet the explicit and implicit group norms.
* solution: Champion new ideas
* encourage the group to use brainstorming techniques that allow suggestions
to be documented before the team has the ability to talk and influence one
another.
### Commitment bias
Occurs when groups or individuals continue down a course of action or decision
with increasingly negative feedback or outcomes without altering their course.
* our brains are trained to simplify information
* limits our ability to innovate
* solution: build a project and change management practices that integrate
feedback throughout the lifespan of the project
* be explicit about what the goals are
* what are the measures for success
* layout accountability indicators
### Tips
* lean into gratitude, curiousity, and learning
* welcome divergent ways of thinking and being
* set clear objectives, measureable goals, and plan for feedback throughout the process with accountability indicators
### Detecting Bias
Imagine if that person was a different gender or a different race. Would we be
equally concerned i nthat moment?
Studies show minority employees are 3X more likely to leave an organization than
non-diverse employees.
The benefits of diversity must show up in the work for it to be effective.
## Communication
Read [Effective Communication](https://about.gitlab.com/company/culture/all-remote/effective-communication/)
and remember that neutral text is usually perceived as negative. Assume positive
intent when communicating.
Styles:
* Direct: Uses as few words as possible to express an idea.
* Socratic: Needs to tell a story to establish context before eventually arriving at a point.
* Empathetic: Adjusts their style based on the needs of the audience.
### Language
Prefer:
* *Allow* list over _white_ list.
* *Block* list over _black_ list.
Swearing is a mark of intelligence. Some swears do not age well so it is best to
avoid them.
Prefer:
* xxx over _cunt_. # i donno but this term drives my partner wild.
* xxx over _retard_. # insensitive towards kids with delayed development.
* xxx over _lame_. # insensitive towards kids with physical disability.
### Issue/Pull Request Feedback
Ask don't tell. Ask questions and be curious.
Cut down on the back and forth by clearly stating your assumptions.
The person reading your comment cannot read your mind.
Use [conventional comments](https://conventionalcomments.org/) to guide you.
Ensure readers understand which one of your comments must be addressed and which
ones are non-blocking.
## Decisions
How do we make decisions? TODO::
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